Objective: The purpose of the present study is to examine the mediating role of interaction with patrons in the dissemination and promotion of the impact of work-life quality in public libraries of Qom Province.
Method: The research population consisted of librarians working in public libraries of Qom Province, totaling 112 individuals, with sampling performed randomly. The data collection method was field-based, using standardized questionnaires designed by Achiu (1980) and Niehoff & Moorman (1993). Data were analyzed using SPSS and SmartPLS software.
Findings: The results of the study indicate that all the research hypotheses were confirmed. Accordingly, there is a positive and significant relationship between work-life quality and librarians’ interaction with patrons, as well as with the utilization of human resources in public libraries of Qom Province. Furthermore, findings demonstrate that interaction with patrons has a significant mediating role in transferring and disseminating the effect of work-life quality on human resource utilization. This suggests that enhancing work-life quality, when accompanied by improved staff interactions with patrons, can lead to greater effectiveness in human resource productivity and satisfaction.
Conclusion: In line with the obtained results, the present study shows that work-life quality plays a predictive role in determining organizational variables related to human resource productivity. This impact was assessed as balanced and significant; meaning that improvements in employees' work-life quality, within the context of effective communication with patrons and under the guidance of senior managers of public libraries in Qom Province, can lead to increased human resource utilization. In other words, improving working conditions will be more effective when, alongside it, strengthening human interactions with patrons as a channel for transfer and dissemination is also prioritized by organizational management.